Licensing Technical Support

A Valid License requires a Certificate of Authenticity or a blanket manufacturer (OEM) license - if you don't have a Certificate of Authenticity, you don't have a valid license UNLESS it is licensed through a manufacturer - if you believe you paid for a license, and don't have a Certificate of Authenticity, please contact the listed company in the Contact Information provided in the IMG License Manager - see the "Licensing Information" Icon in the Program Group. (NOTE: For certain licenses, IMG may not be able to assist you directly).
What does a Certificate of Authenticity look like?
To verify the license, run the "Licensing Information" Icon in the Program Group - it will say "This is a Licensed and registered Version..." if properly licensed. If you are asked to enter License Key & Serial # information, then the product is not properly licensed. Refer to the Contact Information for manufacturer contact information.
If the software was provided on a system, but is not licensed, you should contact the vendor / manufacturer for further information. Some bundle (provide license with equipment), some offer (can license on request), and others simply include a demo version. Please note that just because you find IMG software does not necessarily mean that it is licensed for your use.

A major system change, or moving to a different system requires a license transfer.
Three items are required:

A hard disk re-format, or Operating System Upgrade / Re-install will generally cause the System ID to change. After these changes, re-install the IMG software and refer to the IMG License Manager to obtain the New System's System ID
The software must be installed from the original media / original download
To obtain the New System's System ID, run the IMG License Manager ("Licensing Information" icon)
The software MUST be the same product / same version as the original license.

If you received a diskette with the product, this diskette will need to be in the floppy drive during Setup to License the software - you must also have the Certificate of Authenticity

If you have an unlicensed product, and have a diskette, AND see a Diskette License button above the License Key, click the Diskette License button and follow the instructions
If you have an unlicensed product, and have a diskette, BUT don't see a Diskette License button above the License Key, you will need to re-run Setup and carefully follow the instructions.
If you have an unlicensed product, and have a diskette, BUT don't have a floppy drive, you can't license the product with the materials you have. Click here to Transfer a License - or contact IMG Customer Service so we can help you resolve this situation.

If you have a diskette, and it does not ask for ONLY the License Key during installation, there may a date issue (you can open the LICENSE.LIC file on the License Diskette (or disk 1) with Notepad to review the "FEATURE INSTALL" line) - if the current date is beyond the date shown in the LICENSE.LIC file, do the following: Change your system date to a date prior to the date in LICENSE.LIC, run through the License process (as indicated above), and after licensing, change the system date back to the correct date.
If you have a diskette, and it does not ask for ONLY the License Key during installation, the product may already be licensed (you can open the LICENSE.LIC file on the License Diskette (or disk 1) with Notepad to review the "FEATURE INSTALL" line) - if the HOSTID entry is NOT HOSTID=ANY, then this product has already been licensed to a different system - if there has been an system crash, hard disk change, or Operating System upgrade, please contact IMG Customer Service for a License Transfer, or Click here to Transfer a License.

If you don't have a diskette, BUT have a Certificate of Authenticity, and cannot license the software by entering the License Key, Serial #, Customer Name, and Company, then please check the following:

Certificate of Authenticity's must be used with the CD they were delivered with - if you have multiple CD's, you may need to match the Certificate's with the CD - contact IMG Customer Service to help resolve the situation.
Certificate of Authenticity's must be used with the CD they were delivered with - if you are trying to license a downloaded version, or a different version number, the license will not be accepted. Contact IMG Customer Service to help resolve the situation.

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