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Searching for ID: PU1610120663

PU1610120663
The My-T-Touch Logon Utilities do not operate in 64-bit Windows 7 / Vista

Refer to available updates - see My-T-Touch Setup | Help | Check for Updates…, and look at options available for the My-T-Touch product. It is indicated as "My-T-Touch Logon Utilities for 64-bit Windows" (This is not tagged as a recommended update because this update only applies to 64-bit versions - you must manually select My-T-Touch, and the update, and answer Yes when notified that is the same as the current installation).

You can also download this update directly here: Download Update for My-T-Touch 1.78 Release 4 for 64-bit Windows 7/Vista (197 KB) (MD5: 48EA3B6064F8DC0CD5D56EF2F0758D31)
Installation/udpate instructions:
Make sure the My-T-Touch Logon Utilities are closed - no My-T-Touch program should be running
Then, as Administrator, copy mtt17864.exe to \Program Files (x86)\MYTTOUCH, then execute directly from that folder.
This will expand and update:
IMGLOGON.exe and IMGVistaLogon.dll
and will add:
IMGVERS64.DLL and LICENSE64.DLL

Technical notes: The Credential Provider DLL must be compiled as 64-bit to be loaded by the operating system. Also, the user front-end IMGLOGON.exe must be 64-bit to update the correct registry keys (vs. the 32-bit redirects in the Wow6432Node sub keys). To resolve interface issues, supporting DLLs must also be 64-bit.

Once the update/new files have been applied, you can run the My-T-Touch Logon Utilities directly, and it will operate correctly in the 64-bit environment.

Category: UsingType: Problem/Resolution Product: My-T-TouchVersion: 1.78

Notes:



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